Why won’t Scrabble load???

1. Many issues can be resolved simply by Clearing Your Browser’s Cache.

2. Sometimes simply trying a different browser can resolve an issue. For Windows 7 users we recommend not using IE10. And some Windows 7 users may not want to use IE 11 either.

3. Typically you will want to make sure you have the latest browser available for your OS (Operating System).

You can get the latest of each supported browser here:
Google Chrome
Firefox
Internet Explorer

Mac users can try the Google Chrome or Firefox browsers. But they may not work for Java. Otherwise they can update Safari through the Mac Apps store.

Cookies Enabled should equal True. Not having Cookies enable can result in various issues from games no loading to certain features no working.

Here are some steps on how to enable cookies:
Internet Explorer
Google Chrome
Firefox

Do Not Track should say undefined, null, or unspecified. Similar to Cookies, having Tracking disabled can result in various issues from games not loading to certain features not working.

Do Not Track should say undefined, null, or unspecified. Similar to Cookies, having Tracking disabled can result in various issues from games not loading to certain features not working.

Here are some steps on how to Turn Tracking on or off:
Internet Explorer
Google Chrome
Firefox

Your screen should be set to be at least 1000 pixels for the Width and 768 pixels for the Height, 1000×768 or higher.

Go here for instructions on How to adjust your screen resolution/size.

Browser Zoom

You should not use Zoom in your browser as it can cause a lot of problems with playing our games or viewing our pages. To reset Zoom in your browser to 100% simply click CTRL-0 (Hold down the Control Key and the Zero key on your keyboard at the same time).

Zoom Test: To make sure your Browser’s Zoom is set to 100%, you can use the buttons below the Browser and System Info to double check.

Google Chrome users will want to keep in mind that the Zoom settings can be set independently on different sites. The Zoom Test will test the settings for pogo.com.

Your OS is your Operating System. Pogo may work on most OSes that can run Java or Flash in the browser. But we typically recommend and support the Windows and Mac OSes that are fully supported by Microsoft and Apple, respectively.

You will want to keep your OS updated to help avoid certain issues.

Steps for updating OS:
Windows Updates
Mac Updates

You should always use the latest Flash update for your browser and OS. Some browsers will do the updates for you. But you still may need to be sure Flash is enabled. To further test or update Flash, go here for Flash Player Help.

You should always TRY to use the latest Java update for your browser and OS. To further test or update Java, go here to Verify Java Version.

If you would like to get some individualized help from our many experts in our forums and you don’t mind taking the time to read and FOLLOW THE SPECIFIC INSTRUCTIONS, please check out our Individual Troubleshooting area. Each person creates their own personal topic where several members from the community will try to help resolve your issue.

If still your not able to resolve this issue then give us a call on above mentioned number

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