I would recommend you follow the below given steps and check if it fixes the issue.
I would suggest you to restart the Norton services from the services list, and set the Norton service to automatic.
Follow these steps to run Norton services:
Follow these steps to run Norton services
a. Press Windows key + R
b. In the run windows, type services.msc
c. It will open services windows
d. select norton services from the list of services
e. double click on it
f. At the top of the window, Make sure the service status is started and startup type is automatic.
g.Click apply and OK.
If this does not fix the issue, try uninstalling and reinstalling Norton software and check if it helps.
If the above steps do not help , I would suggest you to contact US for further help.